Thank you for choosing Orlando On Point for your Real Estate Educational needs. We strive to provide high-quality online courses and digital downloads to help you achieve your learning goals.

Please review our Refund Policy below for details and contact us in case of any questions or concerns by sending an email to school@orlandoonpoint.com.

REFUND POLICY

1. Orlando On Point online courses (sold individually or in a package) are refundable if NOT accessed, downloaded, or completed in any portion of it AND the student/user requests the refund in writing via email (school@orlandoonpoint.com) within 2 calendar days from the course registration/purchase date. If an online course/package is accessed, downloaded, or completed in any portion it will be considered NON-REFUNDABLE.

2. All sales of digital products of any kind are FINAL and NON-REFUNDABLE. Digital products include but are not limited to e-books, templates, video files, audio files, study guides, flashcards, or any other downloadable material purchased from Orlando On Point. If you encounter any issues with the performance of a digital product of any kind, such as a defective or corrupted file, please email us at school@orlandoonpoint.com for assistance and we will work to resolve the issue promptly.

3. All sales of physical Textbooks or any other physical product shipped to the student/user plus their shipping fees are FINAL and NON-REFUNDABLE.

4. In case an online course/package includes a physical Textbook, or any other physical product shipped to the student/user, AND the refund eligibility conditions stated in item 1 of this Refund Policy apply, that online course/package will be PARTLY REFUNDABLE (online course/package fee minus physical Textbook or physical product and shipping fees).

5. Refund Processing: Orlando On Point has up to 3 business days from the student’s/user’s email date to check the refund eligibility conditions. Nevertheless, we may ask for additional information to verify the eligibility for a refund, if necessary. If approved by Orlando On Point, the refund will be processed to its original method of payment and communicated to the student/user via email. Refunds may take up to 2 weeks to be credited to the student’s/user’s account.

6. Upon receipt of an online course/package refund request by email, Orlando On Point will temporarily suspend the student’s/user’s access for up to 3 business days from the email receipt, being that within that time period a decision will be made on the refund eligibility according with the conditions stated in item 1 of this Refund Policy. In case the refund request is declined by Orlando On Point, the access to the online course/package will be restored to the student/user and no refund will be made. In case the refund request is approved by Orlando On Point, the access to the online course/package will be revoked and the refund will be issued under the conditions stated in the previous items of this Refund Policy).

7. No online course/package will be extended after its expiration date, and no exceptions will be made.

8. All the online courses/packages listed below will be valid and accessible to the student/user for 6 MONTHS from the enrollment/purchase date:

   1. Online courses/packages that are mandatory to sit for a Florida Real Estate Licensing Exam (pre-licensing or post-licensing online courses/packages);

   2. Online courses/packages that are mandatory to renew a Florida Real Estate License (Continuing Education – CE hours);

   3. Online courses/packages and digital products that are not mandatory but work as study support and training for the student/user to pass a Florida Real Estate Licensing Exam will be valid and accessible to the student/user for 6 MONTHS from the enrollment/purchase date (Recampus Courses);

9. Orlando On Point online courses/packages and digital products in Portuguese have the following lengths:

   1. Preparatory Courses for the Exam, not mandatory, will be valid and accessible to the student/user for 2 YEARS from the enrollment/purchase date;

   2. Real Estate career training, preparation, enhancement and/or development Courses, not mandatory, will be valid and accessible to the student/user for 1 YEAR from the enrollment/purchase date;

      This Refund Policy is effective and was last reviewed on June 12th, 2024.